POLICIES
Reservations
A major credit card, Apple Pay, Google Pay or PayPal is required to book your treatment online. Cash and checks are accepted for the remaining amount due at the spa. If you are unable to keep your scheduled appointment, you must provide a minimum of 24-hours' notice to avoid being charged. You may choose to use a different card at the time of your appointment.
Cancellation
Your appointments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of the total treatment cost. Clients who cancel within 1 hour or miss their appointment without giving any prior notice will be charged in full for the scheduled service.
Lateness
All appointments have been designed to allow the appropriate amount of time for each service. If you are late for your appointment, it may limit our ability to offer the full amount of time needed for your treatment, and the full fee will be charged to you.
Gift Cards
You must present your gift card at the point of checkout. We are unable to accept gift cards verbally. We need to enter either the physical gift card to swipe of the 16 digit code from an eGift card to accept the gift card redemption. We are unable to look up or track past gift card purchases.
*Gift card purchases are non refundable and expire within 24 months.
Payment
A major credit card, Apple Pay, Google Pay or PayPal is required to book your treatment online. Cash and checks are accepted for the remaining amount due at the spa.
Minors
We do perform treatments on minors under the age of 18 with a consent form signed by their guardian. Any child under the age of 16 MUST have a guardian present in the room during their treatment. We do not perform ANY treatments on children under the age of 12.